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New Levels of Service
By offering Arula remote management solutions, service providers can improve the guarantees within the service level agreements they offer customers. This means a profitable revenue stream can be created by charging more for better service guarantees. Also, service providers do not have to physically be in a cage or data center to troubleshoot a device, meaning SLA’s will cost less to enforce.
Service providers can all offer new services. Installing Arula appliances like Dominion c1, Cerebus c32 and CerebusKVM means service providers can offer customers packages that include management of scheduled maintenance functions like password updates. These functions can be automatically executed from the NOC. This is a valuable service offering for those customers with constant network updating needs.
Also, if the customers need the flexibility of being able to directly access their devices remotely, Arula management appliances enable service providers to give those customers that access with added security and convenience for an additional charge.
Streamlining Costs and Better Leveraging Existing Labor Force
With Arula solutions, service providers can also save money in a number of ways:
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1. The reduced number of trips to a cage or data center lowers administration costs for both themselves and their customers
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2. Network devices being managed can be brought to the experts and not vice versa. Similar devices in a data center can be grouped so that experts can manage them from their browsers
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3. Time that is usually spent at the data center by IT staffs can be redeployed for other more pressing projects
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